Orders made from our online store have a processing time of 2-5 business days (weekends/holidays not included) before they are shipped in the continental United States of America.
All packages are shipped through the U.S. Postal Service. Please note that when packages are delivered to the Postal Service, they are considered shipped, and we are no longer responsible for those packages. Therefore, please make arrangements to have someone available to receive all packages.
For all orders placed on the website, we will send you an email confirmation with tracking information once shipped. Therefore, please ensure your email address is correct before you submit your order. During major holiday seasons from November through January, the processing times before shipment may be longer (5-7 days in the U.S.). Additionally, mail carriers may have delays during this time. Please check with your local post office on delay time-frames using the tracking number provided to you in the shipment confirmation email you receive from us.
We cannot be held responsible for orders that are shipped to incorrect addresses provided to us by the customer. If your package is shipped to an incorrect address and it is returned to us, we will be happy to re-ship, once you pay the shipping cost. Re-shipment will not be processed unless a re-shipment fee is made. You may request that your items are mailed to a different address where someone can take delivery of them by emailing that information to email@example.com.
International shipping is available. The customer pays all shipping fees. Please allow at least 5 business days for your international order to be processed.
Please send all international shipping inquiries to firstname.lastname@example.org.